O2 customers are being warned that the network is axing a key service from this Friday. The major mobile network has confirmed that its Pay-As-You-Go (PAYG) Mobile Broadband and iPad services will be ...

Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service. While Virgin Media O2 and EE attract the greatest number of complants for ...

VIrgin Media O2 is giving its customers a difficult choice to make. Should they pay the new rates which are 8.8% higher or pay exorbitant exit fees to change over to a new provider? The UK-based ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Mobile network O2 has announced the axing of its pay-as-you-go data-only SIM services, which will take effect on January 31. These SIMs enabled users to purchase internet data for use within a ...